Privacy Policy

1. Introduction

Welcome to AkoDesk. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

AkoDesk is the data controller and we are responsible for your personal data. Our support email is [email protected].

2. Data We Collect

Personal Data

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data: First name, last name, username, or similar identifier
• Contact Data: Email address, phone numbers, and similar contact information
• Business Data: Business name, industry, company size, and business-related information
• Usage Data: Information about how you use our website, products, and services
• Call Data: Call recordings, transcripts, and related communication data

How We Collect Your Data

• Direct interactions: When you fill out forms, request demos, or contact us
• Automated technologies: Through cookies and similar tracking technologies
• Third parties: From business partners and service providers
• Public sources: From publicly available sources and social media

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Service Provision: To provide and maintain our AI voice platform services
• Communication: To respond to your inquiries and provide customer support
• Improvement: To analyze usage patterns and improve our services
• Security: To monitor and secure our systems against unauthorized access
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send you information about our services (with your consent)

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In particular, we:

• Encrypt data in transit using industry-standard protocols
• Store data on secure, encrypted servers
• Limit access to personal data to authorized personnel only
• Regularly review our security systems and procedures
• Maintain backups to prevent data loss

While we take reasonable measures to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and the applicable legal requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your personal data
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to our use of your personal data

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Services

We work with third-party service providers to help us operate our business and provide services to you. These may include:

• Voice Processing: AI and voice recognition services
• Telecommunications: Call routing and phone number providers
• Analytics: Usage analysis and performance monitoring
• Support: Customer support and helpdesk services

We only share data with third parties when it's necessary to provide our services, and we ensure they maintain appropriate security standards.

8. International Data Transfers

Our services may involve transferring your personal data to countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses approved by regulators
• Binding corporate rules within our organization
• Other lawful mechanisms under applicable data protection laws

9. Children's Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personal data from children under 18. If you become aware that we have collected personal data from children without verification of parental consent, please contact us at [email protected].

10. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on our website
• Sending you an email notification
• Displaying prominent notices on our service

We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.