Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your use of AkoDesk's AI voice platform and services ("Services"). By accessing or using our Services, you agree to be bound by these Terms, our Privacy Policy, and any additional terms and conditions that may apply to specific features of our Services.

If you do not agree to these Terms, you may not access or use our Services. If you are using our Services on behalf of a business or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Services

AkoDesk provides an AI-powered voice platform that enables businesses to:

• Create and manage AI voice assistants
• Handle inbound and outbound phone calls
• Process and transcribe voice communications
• Analyze call data and provide insights
• Integrate with existing business systems

We reserve the right to modify, suspend, or discontinue any part of our Services at any time without prior notice.

3. User Accounts

Registration

To access certain features of our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

Account Suspension

We reserve the right to suspend or terminate your account at any time for violation of these Terms, illegal activities, or any other reason that, in our sole discretion, threatens the security or integrity of our Services.

4. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not:

Prohibited Activities

• Use our Services for any illegal or unauthorized purpose
• Harass, abuse, or harm others through our Services
• Transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Violate any applicable laws or regulations
• Infringe upon intellectual property rights
• Send unsolicited communications or spam
• Use our Services to compete with AkoDesk

Compliance Requirements

You are responsible for complying with all applicable laws, regulations, and industry standards related to your use of our Services, including but not limited to telemarketing, data protection, and consumer protection laws.

5. Intellectual Property

Our Intellectual Property

The Services and their original content, features, and functionality are and will remain the exclusive property of AkoDesk and its licensors. The Services are protected by copyright, trademark, and other laws.

Your Content

You retain ownership of any content you upload or create using our Services. By using our Services, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display your content solely for the purpose of providing and improving our Services.

Feedback

Any feedback, suggestions, or ideas you provide to us about our Services may be used by us without restriction or compensation.

6. Payment Terms

Fees

Our Services are offered on a subscription basis with the following pricing structure:

• Setup Fee: One-time charge for initial configuration
• Usage Fees: Per-minute charges for voice services
• Monthly Subscriptions: Ongoing access to platform features
• Additional Services: Custom integrations and premium features

Payment Methods

We accept payment via credit card, bank transfer, or other methods as specified on our website. All payments are processed securely through third-party payment providers.

Refund Policy

Setup fees are non-refundable. Usage fees are charged based on actual consumption. Monthly subscriptions may be cancelled with 30 days' notice. No refunds will be provided for partial months of service.

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our Services, to understand our practices.

By using our Services, you consent to the collection, use, and sharing of your personal information as described in our Privacy Policy. We may process call recordings, transcripts, and related data to provide and improve our Services.

8. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access to our Services. We may experience downtime for maintenance, updates, or other technical reasons.

Our Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee that our Services will meet your requirements or be error-free.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AKODESK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICES.

IN NO EVENT SHALL AKODESK'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED THE AMOUNT PAID BY YOU TO AKODESK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless AkoDesk and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses, including reasonable attorneys' fees, arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another
• Your violation of applicable laws or regulations

11. Termination

You may terminate your account at any time by following the account deletion process in our platform or by contacting us at [email protected].

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach the Terms.

Upon termination, your right to use the Services will cease immediately, and we may delete your account and all associated data in accordance with our data retention policies.

12. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where AkoDesk is registered, without regard to its conflict of law provisions.

Dispute Resolution Process

If you have any dispute with AkoDesk, please contact us at [email protected] to attempt to resolve the issue informally.

If we cannot resolve the dispute informally, we agree to engage in good faith mediation before pursuing any other dispute resolution mechanism.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will:

• Provide notice of the changes through our website or email
• Update the "Last updated" date at the top of these Terms
• Require your acceptance of the new terms before continuing to use our Services

Your continued use of our Services after any modifications constitutes acceptance of the updated Terms.